FAQ

What makes Aveline Andes blankets unique?

Each of our blankets is handcrafted by local artisans across Argentina, using traditional techniques passed down through generations. We source sustainable llama wool, making our products not only beautifully soft and warm but also eco-friendly and ethically made. Our commitment to quality, social responsibility, and sustainability makes our blankets stand out.
Where are your blankets made?

Our blankets are handcrafted by artisans in various Andean regions of Argentina, particularly in the northern provinces of Salta and Jujuy where llama wool is harvested. We work closely with local communities, ensuring fair wages and preserving traditional weaving techniques.
What is llama wool, and why is it special?

Llama wool is known for being soft, lightweight, and hypoallergenic. It’s an excellent natural insulator, making it perfect for creating warm blankets. Unlike some other wool types, llama wool has a lower impact on the environment, as llamas are low-impact grazers and their wool requires less processing.
Are your blankets ethically sourced?

Yes! Ethical sourcing is one of our core values. We ensure that all artisans are paid fairly and work in good conditions. By purchasing from Aveline Andes, you are supporting small communities and helping preserve traditional craftsmanship.
How do I care for my llama wool blanket?

We recommend gentle care for your blanket to maintain its softness and longevity: Hand wash in cold water or dry clean. Use mild detergent. Lay flat to dry, avoiding direct sunlight. Store in a cool, dry place when not in use.
Do you offer international shipping?

Yes, we ship our products worldwide. Shipping times and rates will vary depending on your location. You can check shipping costs at checkout or contact our customer service for more details.
Can I return or exchange a blanket?

If you're not completely satisfied with your purchase, we accept returns and exchanges within 7 days of delivery. The item must be unused and in its original condition. Please visit our Returns & Exchanges page for detailed instructions.
What steps does Aveline Andes take to be environmentally friendly?

We are deeply committed to sustainability. From using natural, biodegradable llama wool to supporting low-impact farming practices, we ensure that our processes minimize environmental impact. We also reduce waste by crafting high-quality, durable blankets that are meant to last a lifetime.
How can I contact Aveline Andes?

You can reach us via email at contact@avelineandes.com, or fill out the contact form on our website. We’re here to assist you with any questions or concerns.
Do you offer wholesale or bulk orders?

Yes, we offer wholesale pricing for bulk orders. If you are interested in carrying Aveline Andes products in your store, please contact us at contact@avelineandes.com for more information.