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At Aveline Andes, we aim to provide a seamless shopping experience, ensuring timely deliveries and offering secure payment options. Below are the details of our shipping and payment processes.

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Shipping Policy

 

1. Shipping Methods
We offer various shipping options to suit your needs, including standard, express, and international shipping. We use USPS to ensure reliable delivery worldwide.

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2. Processing Time

  • Orders are typically processed within two business days (Monday to Friday, excluding holidays).

 

3. Shipping Rates and Estimated Delivery Times

  • Shipping rates and estimated delivery times are calculated based on your location, order size, and chosen shipping method.

  • International shipping rates and estimated delivery times are calculated at checkout based on your destination and shipping method.

 

4. International Orders
Please note that international orders may be subject to customs fees, taxes, or import duties levied by your country. These additional costs are the responsibility of the customer and vary depending on the destination country.

 

5. Order Tracking
Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track the status of your shipment through our shipping partner’s website.

 

6. Shipping Address
Please ensure that all shipping information is accurate when placing an order. We are not responsible for packages shipped to incorrect or incomplete addresses. In case of an error, please contact us immediately at [Your Contact Email/Phone] to update your information.

 

7. Lost or Damaged Packages
We are committed to ensuring your order arrives safely. If your package is lost or arrives damaged, please contact us at contact@avelineandes.com within 5 days of receipt, and we will work to resolve the issue. We may offer a replacement or refund depending on the situation.

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Return Policy

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If you wish to return your order, please reach out to us within 7 days of receiving your package. You can contact our customer service team at contact@avelineandes.com and provide your order number and shipping zip code to begin the return process.

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We offer prepaid return labels for all eligible domestic returns.

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Returns for Store Credit: You'll receive store credit for 100% of the value of the returned item.

Your store credit will never expire and can be used toward any future purchases on our site.

 

Returns for a Refund: If you prefer a refund to the original payment method, a $12 handling fee will be deducted from the refunded amount.

 

Please note, shipping charges paid at the time of order are non-refundable.

 

To be eligible for a return, all items must be in their original condition with tags still attached.

We will notify you as soon as we receive your item and begin processing your return.

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Payment Options

 

We accept a variety of secure payment methods to make your shopping experience convenient and worry-free.

 

1. Payment Methods

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • PayPal: Use your PayPal account for fast, secure payments.

  • Digital Wallets: We also accept Apple Pay and Google Pay for quick checkout.

  • Bank Transfers: Available upon request for larger orders (please contact us for more information).

 

2. Payment Security
All payments are processed through secure, encrypted payment gateways. Your credit card and personal information are protected, and we do not store your payment details on our servers.

 

3. Currency
All prices on our website are listed in $USD. International customers may see the converted price based on their local currency at checkout, but please note that your bank or payment provider may apply conversion rates and fees.

 

4. Sales Tax
Sales tax is applied to orders shipped to locations where it is required by law. The applicable tax rate will be calculated at checkout.

 

5. Refunds and Payment Issues
If there is any issue with your payment or if you are eligible for a refund, we will process it as quickly as possible. Refunds will be issued to the original payment method, and it may take 5-7 business days for the funds to reflect in your account, depending on your bank or payment provider.

 

We are committed to delivering your order efficiently and securely. If you have any questions or concerns about shipping or payments, feel free to contact us at contact@avelineandes.com

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